If you received a ‘Communication Failed’ message, there may be a possible communication error between the vehicle and charger.
- To resolve this issue, please return the plug and try again. Make sure the plug is fully plugged into your vehicle.
If you received a ‘Session Time Out’ error message, this means there was no activity or input on your end for 240 seconds.
- To resolve this issue please return the plug and try again, making sure to complete any on screen prompts.
If you received an ‘Invalid Card’ error message, this means your card or payment provider may be invalid, there was an issue with the card scan, or you attempted to end your charge session with a different card from the original payment.
- To resolve this issue:
- Try again with the same or a different card. If the issue persists, please contact your bank to confirm there is no hold on your card.
- When ending your session, in order to unlock the charger and complete your transaction you must provide the same card used when initiating your charge.
If you are still experiencing issues, please try a different charger. You may also reach out to one of our team members on site wearing a Revel branded polo shirt, or text our Customer Experience team at (855)-651-1612 for assistance.