When you are ready to end your subscription, you can do so by clicking the "End Subscription" button in the eBike Subscription Dashboard in the app. You will need to provide the following:
- The address of where we should pick up the eBike (must be within our pick up area)
- The date and time you will be available so we can pick up the battery charger, battery compartment key, and eBike lock key.
On the day of your return, you will be notified when the delivery tech is en route & nearby. We will call you when it is time to hand off the eBike, charger, battery compartment key, alarm fob, and the U-lock key to the delivery tech. You may lock your eBike outside at the pick up address during the pick up window as long as it is in a safe location, if you prefer.
If you do not return your eBike or any of the accessories in a timely manner, you will be charged.