Revel riders may be subject to fees/fines as defined in our Rental Agreement. See below for potential fees/fines that may be incurred.
Parking fines and fees
At the end of each ride, Revel riders are responsible for making sure their Revel is parked legally for at least 24 hours. If you do not park in a spot that is legal for 24 hours and your Revel gets a ticket you will be responsible for a $5 service fee + the cost of the ticket and any related fees incurred by Revel. A service fee of up to $15 may be charged for repeated violations.
Revel will pay the fees directly and will charge the ticket and related costs to your account.
Unauthorized Parking (ending your ride outside of Revel’s Home Zone)
$50-$150. If Member parks the Moped and ends the ride outside of our Home Zone, or if you park in an unauthorized area, we will need to move it, and will charge you a fee of $50 up to $150, depending on location. Member is responsible for any fines on the Moped until Revel staff retrieves it. Please make sure you end your ride in our home area and please make sure you get a “Ride Complete” confirmation screen at the end of each ride.
Leaving Moped Unlocked
$150. If you get a “Ride Complete” confirmation screen at the end of your ride your Revel is not properly locked and you could be charged. If you walk away from the Revel and leave the helmet case open - you could be charged. Please make sure your Revel is and the helmet case are properly locked!
Moped Towed/Retrieval Service Fee
$400+. If you leave your Revel in a spot that is not legal for 24 hours and the Revel gets towed as a result - you are responsible for all related fees and fines including a $150 retrieval service fee. We don’t want to have to pick up your Revel from the impound lot. Please don’t make us!
$25+. If you violate the rules or use a Revel moped in a manner deemed unsafe by Revel, we will charge you a $25 Safety Violation Fee and may restrict or terminate your Membership. Be a rule follower, not a rule breaker!
up to $75. If you lose your helmet or accidentally take it with you after ending your ride, you will be charged $3 per hour from the time you took the helmet until it gets returned to us.
Riding Outside Brooklyn or Queens
Up to $75 (plus Unauthorized Parking Fee, if you don’t bring the Revel back to the home zone).
Up to $500. Accidents happen. If you report the damage to the Revel and you are otherwise in compliance with the Membership Agreement, we will limit your damage fee to the lesser of: $500, the fair market value of the Revel immediately before it was damaged, and the actual repair cost for the Revel.
If your Revel is stolen during your rental and recovery is unsuccessful through our GPS locator, Revel may charge you $500. If your Revel is stolen due to your intentional actions or negligence, you will be liable for the reasonable costs incurred by Revel for the loss up to the fair market value of the Moped. Please make sure you get a “Ride Complete” screen before you walk away from your Revel - this is how you know your Revel is locked up safe and sound.
Multiple Cancellation Fee
$5. You are allowed to cancel or have your reservation expire after reserving a Revel in the App. However, if you cancel or change your reservation a second time in the same 1-hour time period, you will be charged a $5 Multiple Cancellation Fee.
Declined credit card payment
$15. We may also suspend your account until you update it with a valid payment method
Failure to Report Fee
$150, for not reporting damage or an accident involving a third party or third party property.
Excessive cleaning required
Up to $100, depending on severity.