If your helmet case is not unlocking, try clicking 'unlock helmet case' again at the bottom of the screen. If this does not work, we can remotely unlock the helmet case for you. Reach out through this form or you can email us at firstname.lastname@example.org. Alternatively if you ended the ride already, check to see if you are able to Unlock the moped again, return the helmet, and cancel the trip.
If you need immediate assistance, please call customer service at 855-690-9180 so we can help troubleshoot the issue.
IMPORTANT: It is illegal to ride without a helmet. If you ride the Revel without a helmet you are in violation of the membership agreement and are subject to a safety violation fee and/or suspension.