If your helmet case is not unlocking, please call customer service at 855-690-9180 so we can help troubleshoot the issue.
You can also file a report through the app by clicking the hamburger at the top of the map screen, clicking “Help” and clicking “Report an issue with this ride” please note:
- You MUST do this before you click “Start Ride”
- If you need an immediate response you should give us a call at 855-690-9180.
IMPORTANT: It is illegal to ride without a helmet. If you ride the Revel without a helmet you are in violation of the membership agreement and are subject to a safety violation fee and/or suspension.