If you arrive at a Revel and one of the helmets are missing, please report it before you begin your ride. And as long as one of the helmets fits comfortably, but snugly, you can continue your rental.
If you arrive at a Revel and both of the helmets are missing, please report it and end your rental. It is against the law to ride without a helmet.
You can file a report through the app by clicking the hamburger at the top of the map screen, clicking “Help” and clicking “Report an issue with this ride” please note:
- You MUST do this before you click “Start Ride”
- If you need an immediate response you should give us a call at 855-690-9180.
If you start your ride without reporting the missing helmet you may be held responsible for the cost of the helmet.
IMPORTANT: It is illegal to ride without a helmet. If you ride the Revel without a helmet you are in violation of the membership agreement and are subject to a safety violation fee and/or suspension.